FAQ (Frequently Asked Questions)

--- FAQ - Frequently Asked Questions 1. What payment methods do you accept? We accept payments via PayPal, credit cards (Visa, MasterCard, American Express), and other local solutions depending on your country. --- 2. What are the delivery times? Delivery usually takes between 7-15 business days, depending on your location. If you are outside our main delivery areas, it may take a little longer. --- 3. Do you offer free shipping? Yes, we offer free shipping for orders over $50 (the amount is to be defined according to your policy). --- 4. How do I track my order? Once your order has been shipped, you will receive an email with a tracking link. You can also track your order directly from your account on our website. --- 5. What is your return policy? You can return any unused item in its original packaging within 30 days of receipt. Return shipping costs are the responsibility of the customer, except in the case of a defective product or an error on our part. --- 6. Can I modify or cancel my order? If you wish to modify or cancel your order, please contact us within 24 hours of purchase. After this time, the order may already be in processing and we will not be able to guarantee the modification. --- 7. What if I receive a defective or incorrect item? We apologize for the inconvenience. Please send us a photo of the product you received and your order number to [your customer service email]. We will offer you a replacement or refund. --- 8. How can I contact customer service? You can reach us by email at [your customer service email] or through the contact form available on our website. We usually respond within 24 to 48 hours. --- 9. Where do you deliver? We ship to multiple countries worldwide. Check available options at checkout. --- 10. Is my personal information secure? Yes, we use SSL security protocols to ensure your personal and payment information remains protected. ---